Those of you that had the chance to listen to Jake Johnson speak at our 2018 Annual Conference, we learned how to optimize the customer experience and how to create and maintain a superior culture of service.
Jake recently shared a blog post with me that you may find as an interesting read.
> FAILURE IS AN OPTION | IT IS A MANDATORY OPTION
Johnson Consulting Group can introduce the workings of the customer service program that we adopted from the Dijulius Group if anybody has interest.
Johnson Consulting Group